Front Desk Ambassador

Company Overview

We are Starhotels S.P.A., a leading hospitality company with a passion for delivering exceptional experiences to our guests. Our team is dedicated to providing top-notch service and creating memorable moments for our visitors.

Salary

The salary range for this position is €30,000 - €45,000 per year, depending on experience.

Job Description

As a Guest Service Agent at our Hotel Majestic in the heart of Torino, you will be the first point of contact for our guests. Your responsibilities include:

• Providing information and assistance to guests during their stay
• Handling check-in, check-out activities and other related tasks
• Efficiently managing guest messages and requests
• Staying updated about hotel services, guest needs, and special events
• Ensuring lobby and Front Desk standards and safety compliance

Required Skills and Qualifications

To succeed in this role, you should have:

• A unique personality and a true passion for hospitality
• Familiarity with Opera PMS for efficient operations
• Excellent communication skills
• Ability to anticipate and resolve challenges and complaint resolution finesse
• A commitment to delivering a high level of customer service
• Impeccable grooming standards
• Versatility in handling various work scenarios
• Enthusiasm when being assigned to both individual and team-oriented tasks
• Mastery of the local area, enhancing guest experiences

Benefits

As a valued member of our team, you will enjoy:

• Stylish uniforms with complimentary laundering
• Exclusive discounted stays within the group
• Ticket Restaurants for delightful dining
• Performer Management Program

Others

This role offers exceptional career advancement opportunities, an attractive compensation package based on your experience, and the chance to be part of an ambitious, caring organization. You will also have the opportunity to speak multiple languages, including Italian fluently, English fluently, and additional languages are a plus.