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Business Analysis and Delivery Lead

7 giorni fa

Pisa, Toscana, Italia Apparound A tempo pieno

About Our Team

We are a young and close-knit team following Scrum/Agile methodologies. Our performance management plan focuses on achieving individual professional growth goals, and we encourage continuous learning and self-improvement.

Key Responsibilities

  • Support pre-sales by being the product expert and answering detailed product questions, including giving deep product demos
  • Analyze and prepare pre-sales quotes
  • Deliver business analysis of customer requirements to technical teams
  • Manage and contribute to Sprints
  • Manage small and large customer projects profitably
  • Manage product releases, ensuring every defect is successfully managed
  • Manage customer escalations and help in troubleshooting, filtering, and validating issues and bugs raised by customers, if needed
  • Support the CEO and COO with any customer-related, process requests, or project requests
  • Support the product team with business analysis on development Sprints
  • Be the business analyst on customer projects, validating and reviewing requirements if needed
  • Be a testing resource when requested to do so
  • Train customers, partners, and Apparounders on the Apparound product
  • Identify impacts on product core or customization in complex enterprise architecture
  • Identify the current and future state of business processes
  • Customer satisfaction

What We Offer

You will be part of a highly innovative software company, working in a young and dynamic environment. You will have the pleasure of interacting with international customers and suppliers, and participating in our performance management plan to achieve your professional growth goals.