Hospitality Team Member

3 settimane fa

Roma, Lazio, Italia Radisson Collection Hotel, Rome A tempo pieno

Job Summary:

We are seeking a highly motivated and customer-focused Receptionist to join our team at the Radisson Collection Hotel, Rome. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Front Office Support: Assist in the smooth operation of the front office department, ensuring that all aspects of the guest journey are delivered to the highest level.
  • Guest Satisfaction: Work as part of a team to maximize guest satisfaction and comfort, responding promptly and professionally to guest inquiries and resolving any issues that may arise.
  • Task Management: Take responsibility for assigned duties and tasks, ensuring that all work is carried out in a timely and professional manner.
  • Departmental Objectives: Contribute to the achievement of departmental plans and objectives, ensuring that hotel initiatives and targets are met.
  • Collaboration and Communication: Work effectively with colleagues to ensure that costs and inventory are controlled, productivity and performance levels are attained, and the company culture and values are promoted.
  • Compliance and Adherence: Ensure adherence to all relevant legislation and best practice activities, documenting and following up as required.

Requirements:

  • Front Office Experience: Previous experience in a front office role is beneficial but not essential.
  • Customer Focus: A commitment to delivering exceptional guest service and a passion for the hospitality industry.
  • Problem-Solving: Ability to find creative solutions and take ownership of duties and tasks assigned.
  • Personal Integrity: Personal integrity and the ability to work in an environment that demands excellence.
  • IT Skills: Experience of working with IT systems on various platforms.
  • Communication Skills: Strong communication skills.

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