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Logistics and Demand Planning Specialist

2 mesi fa

Milano, Lombardia, Italia Lotus Bakeries A tempo pieno
Job Title: Customer Service and Demand Planning Assistant

We are seeking a highly skilled professional to join our team at Lotus Bakeries as a Customer Service and Demand Planning Assistant. This role is responsible for the customer service and demand planning of our Sales Office Italia.

Your main task will be demand planning and logistics. On the customer service side, your tasks include:

  1. Order processing and management
  2. Invoicing and financial management
  3. Organising delivery and transportation

This is the main responsibility of the customer service assistant. Clearly, both functions operate as a team. As the role combines demand planning with customer service, it is a key role in the implementation and coordination of the commercial office operation in Italy.

Main duties include:

  1. Updating forecast planning in collaboration with sales and alignment with HQ Belgium
  2. Placing production orders and managing stock levels
  3. Maintenance of customer master data/hierarchies, prices, and conditions in SAP
  4. Tracking and communicating order status to Sales and/or Account Team
  5. Arranging delivery & transport for different product groups – both inbound and outbound
  6. Keeping contact with the warehouses to prevent and solve any possible shipment issues

On the customer service side, additional tasks include:

  1. Booking and processing of incoming orders, issuing invoices & order confirmations
  2. Setting up new customers in SAP
  3. Independent maintenance, accounting and documentation of condition agreements
  4. Providing the appropriate product & pricing information to the sales team
  5. Credit control: monitor and chase outstanding payments; weekly telephone follow-up of payments
  6. Gathering of all relevant information, issuing shipping documents, and subsequent sharing with customers and partners involved

The ideal candidate will have:

  • Bachelor level education in an economical direction
  • Excellent computer skills (EXCEL)
  • Good product knowledge and awareness to provide correct customer information
  • Knowledge of SAP and the way to work in retail (highly recommended)
  • Punctual, conscientious, attention to detail & assertive
  • TOP values: Team-work, Open dialogue, Passion
  • Multitasking, good organization & coordination skills, strong communicator
  • PC literate (MS Office, Excel, PowerPoint)
  • 5 years work experience in a supply chain or customer service role recommended
  • SAP experience recommended as this forms the main system for the customer service role
  • Language: Italian and English