Service Desk Specialist

Unlock Your Potential

We are looking for a highly skilled Service Desk Specialist to join our team at HIT Heidelberg Italia S.r.L. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a dynamic environment, we'd love to hear from you

About Us

HIT Heidelberg Italia S.r.L. is a leading company with a rich history spanning over 170 years. We've successfully combined innovation and tradition, shaping the future through collective efforts. Our vision is to create a sustainably successful future, and we invite like-minded individuals to join us on this journey.

The Role

As a Service Desk Specialist, you will be responsible for providing top-notch support to our customers. You'll be the first point of contact for technical queries, troubleshooting issues, and escalating complex problems to our expert teams. Your excellent communication skills, patience, and attention to detail will make all the difference in ensuring our customers receive the best possible experience.

What We Offer

At HIT Heidelberg Italia S.r.L., you can expect:

• A competitive salary range of €50,000 - €70,000 per annum, commensurate with your experience and qualifications
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off
• Ongoing training and development opportunities to enhance your skills and career growth
• A collaborative and dynamic work environment that values diversity, equity, and inclusion
• A chance to work with a talented team of professionals who share your passion for excellence

Requirements

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Proven problem-solving abilities and analytical thinking
• Strong technical knowledge and willingness to learn
• Ability to work effectively in a team environment
• High school diploma or equivalent required; degree in computer science, information technology, or related field preferred

How to Apply

If you're excited about this opportunity to join our team, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and discussing how you can contribute to our success