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Customer Service Representative with Strong Multichannel Support Skills

1 settimana fa


Verona, Veneto, Italia Everli A tempo pieno
Company Overview

Everli is a leading marketplace for online grocery shopping, dedicated to delivering customers a trouble-free experience they love and trust. Our rapidly growing international team has offices located in Italy, with headquarters in Milan and Verona.

Salary and Benefits

The gross annual salary is 23,000 €, plus a range of cool benefits, including a Welfare Budget, Home Workstation Budget, Mental Health Support, Discount on your grocery with Everli.com, and Flexible working conditions.

Job Description

You will manage daily contacts with Customers and Shoppers, providing efficient help in managing all phases of the order cycle. This includes Chat, Email, Phone, Telegram, and Social Networks support. You will take care of logistics issues and Orders Assignation, cooperating with the Local Operation Team when necessary.

  • Receive and process customer orders, inquiries, or complaints as the first line of support.
  • Escalate where necessary.
  • Maintain proper administration of order information in relevant systems to ensure up-to-date information and simple tracking.

You will proactively execute cash collection in line with payment terms and process flows, report bugs related to our apps, be responsible for product recall, and prevent and manage frauds using a dedicated Company tool.

Required Skills and Qualifications

As a Customer Care Specialist, you should have a Bachelor's Degree in humanities or communications, previous experience in customer or operations-facing roles, proficiency in Office (specifically Excel), and upper intermediate English knowledge.

Nice to have skills include strong interpersonal skills, commercial inclination, flexibility, problem-solving abilities, precision, and multi-tasking skills.

What We Offer

We offer a full-time fixed-term contract of 6 months with work shifts, a hybrid work approach (1 day per week), and a diverse international team environment.