Low Voltage Drives Expert

3 giorni fa

Sesto San Giovanni, Lombardia, Italia ABB Schweiz AG A tempo pieno

About the Role

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for executing service work according to work instructions and standard processes. You will deliver excellent customer service and take actions to identify new service business opportunities.

Key Responsibilities

  • Service Delivery and Troubleshooting: Performing installation, commissioning, and servicing of ABB Low Voltage Drives and Multidrives Systems, AC and DC. Identifying technical problems, conducting analysis through remote or on-site activities, and executing corrective and preventive maintenance activities.
  • Customer Focus and Sales Support: Contributing to customer satisfaction by planning and executing service works according to customer order and expectations. Ensuring customer retention and expansion of provided services by delivering superior customer experiences.
  • Documentation and Reports: Preparing all needed documents and customer reports in a timely manner. Actively operating to populate, clean, and update the internal repository of installed base data.
  • Health, Safety, and Integrity: Applying safety rules and safe practices as well as environmental responsibilities.

Qualifications

  • High school diploma in a technical area (an Industrial Automation engineering degree is appreciated).
  • Minimum 3 years of experience in field service activities.
  • Extensive knowledge and proven experience with Low Voltage Drives.
  • Suitable skills with standard Office PC software tools, e.g., Microsoft Office.
  • Willingness to travel for frequent short or medium duration missions (in Italy and occasionally abroad).
  • Ability to proactively manage the relationship with the customer, even in critical situations.
  • Autonomy and collaboration skills.
  • Proficiency in Italian and English language, both written and spoken.

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