Customer Service and Supply Chain Specialist

5 giorni fa

Milano, Lombardia, Italia Haleon A tempo pieno
About Haleon

Haleon is a world-leading consumer health company that is shaping the future of everyday health for billions of people. Our portfolio of category-leading brands, including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum, is built on trusted science and human understanding.

Job Title: Customer Service and Supply Chain Specialist

We are seeking a recent graduate in Management Engineering or Economic-Statistical disciplines to join our Customer Supply Chain Team in Milan. As a Customer Service and Supply Chain Specialist, you will have the opportunity to operate in an international business context and collaborate with our Customer Service and Supply & Demand Team.

Key Responsibilities:
  • Manage and monitor customer orders through management systems (SAP, EDI, CRM) to ensure perfect business execution.
  • Support new projects related to CSC's digitalization.
  • Support process innovation.
  • Extract necessary reports from SAP and CRM for analysis to support the business.
  • Manage orders prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders.
  • Manage customer complaints, returns, and credit notes.
  • Manage order-related activities according to the cut-off schedule.
  • Follow up logistics partners and customers for punctuality and complete delivery of orders (OTIF).
  • Support Supply QSC Area to transition current Medicinals packaging Traceability system from analogic (bollino) to digital (EU FMD).
  • Purchasing process of promotional and repacking components.
  • Familiarize with custom clearance operations for our finished goods.
  • Support master data process specifically for local repacked products.
Requirements:
  • Degree in Management Engineering or economic disciplines (Economics, Management, Statistics).
  • Excellent knowledge of the Office package, in the specific in Excel and PPT, and possibly of other software or data analysis techniques.
  • Good knowledge of English.
About the Role

This is an exciting time to join Haleon and help shape the future. As a Customer Service and Supply Chain Specialist, you will have the opportunity to work in a dynamic and international environment, collaborating with our Customer Service and Supply & Demand Team.

Why Join Haleon?

Haleon is an Equal Opportunity Employer. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

We are committed to creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

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