Technical Service Representative

4 giorni fa


Montà, Italia Buscojobs España A tempo pieno

Company Overview

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.

Job Description

We are looking for a Technical Service Representative to handle customer inquiries and manage order fulfillment. This role ensures a high level of customer satisfaction by providing excellent service and accurate order processing. The ideal candidate will be responsible for responding to customer inquiries via phone, email, and live chat, processing orders, updating customer accounts, managing order documentation, resolving customer complaints, and coordinating with warehouse and logistics teams for order fulfillment.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly
  • Process orders accurately and ensure timely shipment and delivery
  • Update customer accounts and manage order documentation
  • Coordinate with warehouse and logistics teams for order fulfillment
  • Maintain knowledge of products and services to assist customers effectively

Qualifications and Skills

  • High school diploma or equivalent; college degree preferred
  • Experience in customer service and order processing roles
  • Familiarity with CRM and order management systems
  • Exceptional communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Proficiency in Microsoft Office Suite and relevant software

About You

You are a customer-centric individual who thrives on providing excellent service. Your meticulous nature ensures orders are processed accurately, and you handle issues with patience and efficiency. You are a team player who contributes positively to the work environment.

Estimated Salary: $45,000 - $65,000 per year



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