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Technical Support Specialist

1 settimana fa

Lodi, Lombardia, Italia Hitachi ABB Power Grids A tempo pieno
Job Description

Company Overview

Hitachi Energy is a global technology leader that advances a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain.

We pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

Key Responsibilities

As Customer Quality Technical Support, you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes, and standards to fulfill the quality requirements for our product.

  • Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external).
  • Participate in daily customer first meetings.
  • Support in driving the customer quality progress, early warning, and escalate key issues to the next level.
  • Prepare investigation reports and RCA analysis.
  • Propose improvement projects based on quality issues to reduce the warranty cost.
  • Support the quality team in increasing efficiency and continuous improvements including analysis methods and reporting methodology.

Your Background

  • Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical areas. Field service experience will be preferred in the selection of the candidate.
  • Structured thinking, collaborative, and oriented to improve the reliability of the products.
  • Able to handle different tasks and possess excellent communication skills to relate to customers and other functions.
  • Fluent in Italian and English.
  • Available for business trips.