Luxury Train Cruise Service Manager

3 settimane fa

Roma, Lazio, Italia Employerland A tempo pieno
Job Title: Luxury Train Cruise Service Manager

Job Overview:

As a Luxury Train Cruise Service Manager, you will play a crucial role in providing an exceptional dining experience for our guests at Employerland. Your primary responsibility is to ensure that guests receive outstanding service and have a memorable culinary experience. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a professional and kind manner.

Key Responsibilities:

  • Guest Service:
    • Warmly greet guests and lead them to their tables.
    • Provide detailed information about menu items, specials, and beverage options.
    • Take accurate and detailed orders, ensuring any special dietary requirements, allergies, and preferences are noted.
    • Anticipate guests' needs and provide prompt and accurate service throughout the dining experience.
  • Food and Beverage Knowledge:
    • Possess in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions.
    • Stay informed about daily specials and changes to the menu.
    • Provide recommendations to guests based on their preferences, allergies, and dietary restrictions.
  • Order Management:
    • Transmit orders accurately to the kitchen and ensure timely delivery of food to the guests.
    • Collaborate with kitchen staff to ensure special requests or modifications to orders are accommodated.
    • Monitor and manage the timing of courses to ensure a seamless dining experience.
    • Promote additional menu items, specials, and beverages to enhance the overall dining experience and contribute to revenue goals.
  • Table Maintenance:
    • Ensure tables are set impeccably and maintain a clean and organized dining area.
    • Attend to table needs, including refilling water glasses, clearing empty dishes, and resetting tables for the next guests.
  • Team Collaboration:
    • Collaborate with kitchen and bar staff to maintain effective communication and teamwork.
    • Assist colleagues during peak times or special events to ensure smooth operations.
  • Professionalism and Presentation:
    • Maintain a well-groomed and professional appearance at all times.
    • Uphold the hotel's standards of service and contribute to a positive and welcoming atmosphere.

Qualifications:

  • Experience & Certifications:
    • Previous experience as a waiter in a luxury hotel or fine-dining restaurant is preferred.
    • Excellent interpersonal and communication skills.
    • Knowledge of food and beverage operations, including wine service.
    • Ability to handle high-pressure situations with professionalism.
  • Skills:
    • Strong interpersonal and communication skills.
    • Attention to detail and a commitment to delivering exceptional service.
    • Proficiency in multiple languages is considered a plus.
  • Flexibility:
    • Availability to work on shifts and on weekends.

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