Senior Clinical Laboratory Expert

5 giorni fa


Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

Are you a seasoned expert in clinical laboratory procedures? Do you have a passion for sales and customer support?
We are seeking an experienced Field Application Specialist to join our team at Sysmex Europe GmbH.

About the Job
  • Job Title: Senior Clinical Laboratory Expert
  • Location: Italy Centre Region

We offer a challenging role that requires your technical knowledge of medical instruments, hands-on experience in laboratory procedures, and exceptional communication skills. Your primary responsibility will be to provide application support for our diagnostic portfolio, driving customer satisfaction and sales growth throughout the contract duration.

Responsibilities
  • Ensure alignment between sales ramp-up, sales turnover, and overall customer profitability with initial commercial proposals
  • Drive highest level of satisfaction throughout all contract duration, supporting end-users at customer sites or remotely
  • Contribute to new commercial proposals, supporting account managers with scientific knowledge and operational know-how
  • Promote Sysmex Portfolio and Services together with Account Managers
  • Participate in tender preparation and documentation
  • Maintain theoretical and practical knowledge of Sysmex's diagnostic portfolio across various specialty applications
  • Provide high-quality sales support, engaging with customers for technical discussions, seminars, and roundtables
  • Apply consultative selling leveraging scientific and technical knowledge
  • Act as consultant to identify best operational workflow and lab organization, supporting change management of customers
  • Provide information to sales department about users' habits, needs, or recommendations
  • Co-design best solutions to satisfy specific customer needs and workflow
  • Gather competitive information, understand user sensitivity, and report to marketing and sales
  • Drive implementation of Sysmex solutions, including instrument configuration, validation, and end-user training
  • Lead post-sales support to customer to aid in establishing new parameters or reviewing operative workflow
  • Organize and participate in local events based on Sysmex laboratory technology and diagnostic value
  • Plan and execute demonstrations of Sysmex solutions, assuring follow-up and monitoring of return on investment
  • Provide support to customers regarding any application and QC-related topics
  • Plan proactive activities and regular visits to key customers
  • Report field activities and opportunity-related tasks
  • Organize regular meetings with key end-users to highlight value of Sysmex solutions
  • Ensure all customer-related records are up-to-date
  • Accurately record service activities on Sysmex CRM
Requirements
  • Education: University Degree in Biology or Medical Fields (PhD a plus)
  • Technical Knowledge: Proficient with Office (PowerPoint and Excel)

We offer a competitive salary of €60,000 - €80,000 per year, depending on experience, as well as benefits such as mobile working, flexible time, ticket restaurant, canteen, and campus training platform for professional growth.



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