Travel Service Advisor

3 settimane fa


Roma, Lazio, Italia Trip A tempo pieno
Job Overview

We are seeking a highly skilled and customer-focused Travel Service Advisor to join our team in Edinburgh. This is an excellent opportunity for someone who is passionate about delivering exceptional service and has a strong background in the travel industry.

Key Responsibilities
  • Provide outstanding customer service via various communication channels, ensuring that customers have a seamless and enjoyable experience with Trip.
  • Respond promptly and effectively to customer queries, resolving issues in a timely and professional manner.
  • Stay up-to-date with the latest promotions, initiatives, and company policies/procedures to provide informed and accurate information to customers.
  • Work collaboratively as part of a dynamic team to achieve shared goals and objectives.
Requirements

To be successful in this role, you will need:

  • A proven track record of providing exceptional customer service in a contact centre environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport quickly with customers.
  • Fluency in English, with proficiency in Microsoft Office suite and typing abilities.
  • Able to remain calm and logical in challenging situations, with a passion for problem-solving and continuous development.
What We Offer

We offer a competitive salary of £24,000 per annum plus a £1,000 language allowance, making it a total of £25,000 per year.

Our comprehensive benefits package includes:

  • 32 days annual leave
  • Workplace health cash plan
  • Employee well-being program
  • Monthly performance-based bonuses
  • Extensive learning opportunities and resources
  • Annual travel points
  • Enhanced family policies (maternity/paternity/adoption)
  • Life and health insurance
  • Discounted parking pass
  • Free on-site gym


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