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Sales Support Specialist

2 mesi fa

Nicosia, Sicilia, Italia GRS Recruitment A tempo pieno
Main Responsibilities

The successful candidate will be responsible for providing support and consultation to the company's sales resources related to customer setup, purchasing programs, pricing and quotation, licensing, sales exceptions, assistance with sales tools, and escalating complex requests to the appropriate departments.

Key Duties and Responsibilities
  • Assist sales team with deal preparation, including pricing, customer contract detail, quoting, and account profiling.
  • Support new business development for sales teams, including partner and client calls.
  • Assist with the sales exception process.
  • Support customers with company license agreements and work with the contract team to ensure they are set up correctly in the company's system.
  • Manage existing end-user accounts, including license transfers, conversion requests, trade-up reports, merge records, customer requests, and issues.
  • Utilize Salesforce to assist sales teams with opportunities, track sales stages, and update customer information.
  • Resolve or coordinate responses to customers and the company's teams independently and escalate to other teams for complex issues.
  • Consult sales teams on tracking sales stages and updating customer information on Salesforce.
  • Manage order issues and work with customers, sales, and channel partners to ensure orders are booked and assets delivered.
  • Deliver ad-hoc trainings on systems and tools.
  • Assist customers with queries regarding the license portal system.
  • Support pipeline and revenue growth by maximizing sales representative's customer-facing time on key value sales activities.
  • Support customer satisfaction and revenue growth by providing efficient and prompt resolution of sales administrative issues.
  • Support internal tracking and metrics by providing consultation on standardizing account maintenance and opportunity information in CRM and other systems.
Candidate Profile

We are seeking a highly skilled and experienced professional with a minimum of 2 years of experience in sales support or indirect sales. The ideal candidate will have previous experience in a high-tech environment, fluency in English, and proficiency in Microsoft Outlook, Word, and Excel. Knowledge of Salesforce is highly desirable. The ability to independently resolve issues, provide excellent customer service, and work effectively in a team-oriented environment is essential.