Customer Service Associate

4 settimane fa

Milano, Lombardia, Italia TE Connectivity A tempo pieno

Customer Service Associate Role Overview

At TE Connectivity, we are seeking a highly skilled Customer Service Associate to join our AD&M team in Italy. As a key member of our team, you will be responsible for interacting with customers, sales, and service representatives to handle various pre-sales and post-sales service functions.

Key Responsibilities:

  • Be the primary interface with direct account responsibility for accounts in Italy.
  • Carry out contract reviews on orders/schedules and process in the SAP system.
  • Collaborate with customers on specific portals.
  • Progress and expedite orders as requested.
  • Process customer returns.
  • Investigate credit and debit requests and queries to issue credit/debit as necessary.
  • Have regular reviews with your account base to discuss OTD, backlog, general support issues.
  • Review, action, and issue all relevant order-related reports.
  • Answer technical queries from customers as required using intranet technical references and offer alternatives using available resources.
  • Use Excel extensively to create and update pricing spreadsheets.
  • Proactively perform quote follow-up.

Requirements:

  • 2-3 years of experience in a comparable industrial customer service environment (B2B).
  • Bachelor's degree in Business Administration or similar education.
  • Excellent Italian and English language skills.
  • Excellent interpersonal skills.
  • Experience with SAP and e-commerce.
  • An excellent telephone manner.
  • The ability to communicate with customers and people at all levels of the organization.
  • Have an organized and methodical way of working, accurate with an eye for detail.
  • The ability to work under pressure to tight deadlines.
  • Excellent Excel and Word skills.
  • Ideal experience with product knowledge of harness components.

Competencies:

Integrity, Accountability, Inclusion, Innovation, Teamwork

What TE Connectivity Offers:

We are pleased to offer a competitive total package that can be flexibly adapted to changing life situations. The well-being of our employees is our top priority.

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs/Charity Events

Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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