Climate Customer Success Specialist

4 settimane fa


Milano, Lombardia, Italia Bayer (Schweiz) AG A tempo pieno
Climate Customer Success Specialist

Bayer is seeking a skilled Customer Success Specialist to join our Climate FieldView team. In this role, you will play a crucial part in ensuring our customers maximize their value with our cutting-edge digital agriculture platform.

Key Responsibilities:
  1. Gain in-depth knowledge of Climate FieldView product functionality and features.
  2. Represent Climate FieldView to customers in a professional manner consistent with our brand.
  3. Drive customer success by delivering best-in-class support and providing training/recommendations on product usage and new features.
  4. Coach and guide customers to engage with the Climate FieldView product along the customer journey, enabling them to maximize their value with the platform.
  5. Provide first-line technical support for customers and follow escalation procedures when necessary.
  6. Resolve on-premise technical issues for customers as needed and log all inquiries in the Climate Salesforce system.
  7. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the Climate FieldView platform.
  8. Identify opportunities to improve/optimize customer support operations and tools.
Requirements:
  1. First-hand understanding or experience in agriculture, ag industry with farming practices, Ag equipment, and digital ag platforms.
  2. 2+ years of customer support and/or account management experience or prior experience in customer support increasing customer satisfaction, adoption, and retention.
  3. Strong interpersonal skills with a passion for customer interactions and service.
  4. Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision.
  5. Strong interest in agriculture and desire to bring improved productivity and value to farmers.
  6. Excellent verbal, written, and phone communication skills.
  7. Ability to thrive in a fast-paced environment.
  8. Ability to build strong relationships over the phone.
  9. Able to work independently and as a team.
  10. Proven follow-up skills and drive to provide high-level service.

Bayer is a global leader in the life science industry, and we're committed to making a positive impact on people's lives. If you're passionate about agriculture and driven to enhance farmer productivity, we encourage you to apply for this exciting opportunity.

Make your mark with Climate FieldView—where innovation meets agriculture.

Location:

Budapest, Hungary

Division:

Crop Science

Reference Code:

820398



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