Field Service Specialist
4 settimane fa
Job Summary
Bruker is seeking a skilled Field Service Specialist to provide expert technical support for our range of instrumentation. As a key member of our Customer Service team, you will be responsible for installing, maintaining, and troubleshooting our systems and accessories at customer sites.
Key Responsibilities
- Familiarize yourself with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
- Liaise with customers and colleagues in the site planning process prior to installation
- Inspect, install, set up, test, and achieve specifications of systems and accessories at customers' sites, and deliver basic operator training
- Carry out breakdown and planned maintenance at customers' sites
- Provide technical, software, and application-related support and assistance to customers and to colleagues, either directly or by remote diagnosis
- Carry out procedures necessary to validate systems to certifiable standards
- Provide technical input to the sales team in non-routine sales cases
Requirements
- A qualification in Microbiology or Biology or Biotechnology or Bio-Chemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field
- 1-2 years of experience with a solid technical or scientific background gained in industry or academia
- Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
- Ability to diagnose causes of malfunction and to actively resolve customers' service problems
- Good computer literacy, including familiarity with data system hardware and industry-standard operating systems
- Ability to communicate effectively at all levels with good spoken and written English and Italian
- A current driving license, valid in Italy
- No visa restriction preventing travel in the USA or EU
- Outgoing and good at building relationships through inspiring trust and confidence
- A professional image and a very high standard of personal presentation
- Self-motivation and a willingness to work with others toward a shared goal
- The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
- Excel at continual learning in a rapidly advancing technological area
Working Conditions
The position is home office based, preferably in Novara or around Milan. Good travel connections, as well as international travel, will be important.
Language
The primary language of communication is English, with good spoken and written Italian also required.
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