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Department Team Lead

4 settimane fa

Milano, Lombardia, Italia Hermès A tempo pieno

Main Responsibilities

The Department Manager is responsible for managing all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values.

Key Objectives

  • Plan daily activities, setting objectives and assigning tasks to the team.
  • Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development.
  • Participate in recruitment activities in partnership with the leading team and in line with the HR strategy.
  • Provide induction for new arrivals and ensure their full integration within the team.
  • Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas.
  • Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition.
  • Propose people development plans to store management and HR.
  • Identify training needs and share them with the store management and the training manager.

Key Requirements

  • Excellent interpersonal and communication skills, with a customer service orientation.
  • Team player mentality to build meaningful relationships and ability to work autonomously.
  • Availability, flexibility and dynamism to function in a high-pace environment.
  • Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.