Social Media Quality Assurance Specialist

4 settimane fa


Milano, Lombardia, Italia ING A tempo pieno

Job Summary

We are seeking a highly motivated and detail-oriented Social Media Quality Assurance Specialist to join our team at ING. As a key member of our Customer Contact Center, you will be responsible for ensuring the highest level of customer satisfaction through effective social media monitoring and response.

Key Responsibilities

  • Monitor and respond to customer inquiries and feedback on social media platforms
  • Collaborate with the Quality Assurance team to identify and resolve customer complaints
  • Develop and implement quality control processes to ensure consistency and accuracy in customer interactions
  • Provide support to the Customer Contact Center team in resolving customer issues

Requirements

  • Excellent communication and writing skills
  • Strong attention to detail and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint

About ING

ING is a leading international digital bank that offers a range of opportunities for career growth and development. As a Social Media Quality Assurance Specialist, you will be part of a dynamic team that is committed to delivering exceptional customer experiences.



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