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Front Office Representative

2 mesi fa

Milano, Lombardia, Italia Leonardo Milan City Center A tempo pieno

About Us:

Embracing Diversity: At Leonardo Milan City Center, we celebrate the unique qualities that make each individual special. Our diverse team is the foundation of our success, and we strive to create an inclusive environment where everyone feels valued and respected.

Our Culture:

  • We believe in being authentic and true to oneself.
  • We foster a culture of hospitality, where every guest feels at home.

Key Responsibilities:

  • Provide exceptional customer service, ensuring every guest has a memorable experience.
  • Efficiently manage check-in and check-out processes, ensuring seamless guest experiences.
  • Handle administrative tasks with precision and attention to detail.
  • Offer guests valuable insights and recommendations about the hotel and local area.
  • Respond promptly to phone calls and inquiries.

Requirements:

  • Be yourself – authenticity is key to our culture.
  • Possess a degree in Tourism or Hotel Management.
  • Have a passion for hospitality and a natural ability to connect with others.
  • At least one year of experience as a Front Office Agent or Receptionist.
  • Demonstrate a sense of responsibility, teamwork, and resilience under pressure.
  • Be flexible with working hours, including early, late, and night shifts.
  • Excel in spoken and written English and Italian, with additional languages a plus.

What We Offer:

  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • Discounts on company products and services.
  • Support for work-life balance.

Contract Type: Full-time

Benefits:

  • Company-sponsored events.
  • Language courses and training programs.
  • Canteen facilities.
  • Free parking.
  • Discounts on company products and services.
  • Support for professional development.

Availability:

  • Flexible scheduling, including shifts.

Supplementary Compensation:

  • Holiday work bonus.
  • Night work bonus.
  • Fourteenth month pay.
  • Thirteenth month pay.

Experience:

  • Front Office Agent: 1 year (Preferred).

Language:

  • English (Required).
  • Italian (Required).