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IT Support Specialist Role

1 settimana fa

Milano, Lombardia, Italia Serioplast A tempo pieno

Serioplast is a leading manufacturer of high-quality rigid plastic packaging, operating 33 production plants across 16 countries. We are seeking an IT Support Specialist to provide first-level support to users, configure and maintain IT devices, and ensure the operational continuity of IT systems in line with company standards.

Main Responsibilities:

  • Provide first-level IT support to users, resolving software, hardware, and network issues remotely and on-site.
  • Configure and maintain IT devices (desktops, laptops, mobile devices) for new users and replacements.
  • Perform basic user account administration (creating accounts, resetting passwords, managing permissions).
  • Maintain accurate records of support requests through the company's ticketing system.
  • Collaborate with the IT team on new technology implementations and upgrades.
  • Assist with basic ICT infrastructure support under senior team supervision.
  • Help document IT processes and systems.

Required Skills and Qualifications:

  • Strong knowledge of Windows operating systems and productivity tools (e.g., Microsoft Office, Google Workspace).
  • Basic understanding of networking (LAN/Wi-Fi), firewall, and switch configuration.
  • Experience with Active Directory, GPO management, and user account administration (account creation, password resets, permission management).
  • Ability to troubleshoot and resolve hardware and software issues.
  • Good knowledge of English for reading technical documentation and essential communication.