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Operations Associate, Milan

2 mesi fa

Milano, Lombardia, Italia li A tempo pieno
About the Role

We are seeking a highly motivated and detail-oriented Operations Associate to join our Milan team. As a key member of our operations team, you will be responsible for enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local support to our riders.

Key Responsibilities
  • Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Milan.
  • Define new processes and best practices to drive operational excellence within the warehouse.
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
  • Provide complaint management and customer incidents investigation support.
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
Requirements
  • Fluent verbal and written English and Italian language skills.
  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the Milan region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Familiarity with Excel and Google Sheets (Tableau SQL knowledge would be a bonus).
  • Excellent communication and stakeholder management skills.
About Lime

Lime is a global leader in the shared electric vehicle industry, with a mission to build a future where transportation is shared, affordable, and carbon-free. We're a team of innovators, entrepreneurs, and problem-solvers who are passionate about making a positive impact on the world.

We offer a competitive salary, performance-based annual bonus, and pre-IPO equity. We also provide a range of benefits, including health and wellness offerings, flexible vacation policies, and opportunities for professional growth and development.

If you're a motivated and detail-oriented individual who is passionate about operations and logistics, we encourage you to apply for this exciting opportunity to join our team in Milan.