Field Service Support Specialist
3 settimane fa
Job Summary:
The Field Service Support role is responsible for ensuring the successful deployment and operation of Lindsay Corporation's Road Zipper systems across the EMEA region. This involves providing on-site training, troubleshooting, and repair services to customers, as well as coordinating with internal teams to ensure timely completion of projects.
Key Responsibilities:
- Deliver on-site training to customers, distributors, and contractors on Road Zipper system mobilization, installation, setup, maintenance, operation, and de-mobilization
- Provide technical support and troubleshooting services to customers, including remote assistance and on-site visits as needed
- Assist with fault isolation and repair of equipment or system malfunctions to support customers
- Coordinate with the LTS Project Manager and Field Support Manager to ensure all contractual obligations are met in a timely manner
- Act as a liaison to communicate machine issues with personnel at the manufacturing facility in Rio Vista, California when equipment is returning for refurbishment
- Document customer communications, unscheduled maintenance events, and/or incidents via platforms such as MS Office, SalesForce, and Smartsheet tools
- Communicate clearly and precisely with internal and external customers
- Perform on-site or remote training sessions with the customer's operator teams as necessary
- Perform hands-on periodic maintenance tasks on lease machines when appropriate
- Promote safety in everyday actions and drive operational excellence while leading and/or participating in continuous improvement projects
- Maintain all barrier storage yards located within the assigned region
Requirements:
- Minimum of five years of heavy equipment maintenance experience; 10 years preferred
- Experience in highway infrastructure and Road Zipper systems/operations is a plus
- Experience working with customers as primary point of contact
- Experience leading customer projects or leading training
- Experience with electro-mechanical and hydraulic systems a plus
- Experience with platforms such as MS Office, SalesForce, and Smartsheet a plus
- Road safety or construction experience is desired
- Ability to work independently or as part of a team
- Strong organizational skills and ability to adapt to changing priorities
- Language skills: Italian, English, and German
Physical Requirements:
- Repetitive heavy lifting up to 25kg
- Long periods of standing, stooping, bending, and climbing
- Varying shift schedules while on the road in support of customer operations possible
- Exposure to different elements including heat, cold, wet, and dry conditions, excessive noise, and various types of chemicals used in a shop
- 50% to 70% travel
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