Field Service Support Specialist

3 settimane fa


Milano, Lombardia, Italia Lindsay A tempo pieno

Job Summary:


The Field Service Support role is responsible for ensuring the successful deployment and operation of Lindsay Corporation's Road Zipper systems across the EMEA region. This involves providing on-site training, troubleshooting, and repair services to customers, as well as coordinating with internal teams to ensure timely completion of projects.


Key Responsibilities:



  • Deliver on-site training to customers, distributors, and contractors on Road Zipper system mobilization, installation, setup, maintenance, operation, and de-mobilization
  • Provide technical support and troubleshooting services to customers, including remote assistance and on-site visits as needed
  • Assist with fault isolation and repair of equipment or system malfunctions to support customers
  • Coordinate with the LTS Project Manager and Field Support Manager to ensure all contractual obligations are met in a timely manner
  • Act as a liaison to communicate machine issues with personnel at the manufacturing facility in Rio Vista, California when equipment is returning for refurbishment
  • Document customer communications, unscheduled maintenance events, and/or incidents via platforms such as MS Office, SalesForce, and Smartsheet tools
  • Communicate clearly and precisely with internal and external customers
  • Perform on-site or remote training sessions with the customer's operator teams as necessary
  • Perform hands-on periodic maintenance tasks on lease machines when appropriate
  • Promote safety in everyday actions and drive operational excellence while leading and/or participating in continuous improvement projects
  • Maintain all barrier storage yards located within the assigned region

Requirements:



  • Minimum of five years of heavy equipment maintenance experience; 10 years preferred
  • Experience in highway infrastructure and Road Zipper systems/operations is a plus
  • Experience working with customers as primary point of contact
  • Experience leading customer projects or leading training
  • Experience with electro-mechanical and hydraulic systems a plus
  • Experience with platforms such as MS Office, SalesForce, and Smartsheet a plus
  • Road safety or construction experience is desired
  • Ability to work independently or as part of a team
  • Strong organizational skills and ability to adapt to changing priorities
  • Language skills: Italian, English, and German

Physical Requirements:



  • Repetitive heavy lifting up to 25kg
  • Long periods of standing, stooping, bending, and climbing
  • Varying shift schedules while on the road in support of customer operations possible
  • Exposure to different elements including heat, cold, wet, and dry conditions, excessive noise, and various types of chemicals used in a shop
  • 50% to 70% travel


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