Senior Sales Associate
4 settimane fa
Job Summary:
The Senior Sales Associate is a key role in providing exceptional customer service and driving sales growth in a luxury retail environment. As a representative of Hermès, you will be responsible for building strong relationships with clients, developing a deep understanding of their needs, and delivering personalized experiences that exceed their expectations.
Main Responsibilities:
- Develop and maintain a strong product knowledge, staying up-to-date on new arrivals, prices, and stock availability.
- Provide exceptional customer service, advising and supporting clients on all product categories to satisfy their needs and ensure a memorable omnichannel experience.
- Build and maintain a relevant customer portfolio through effective client discovery and bespoke experiences, establishing long-term relationships and developing new clients.
- Lead complex sales and client requests, manage complaints, and assist clients throughout the entire customer journey, including after-sales activities.
- Contribute to business development through the proposal of commercial actions and support operational tasks, ensuring compliance with company procedures and systems.
Requirements:
- Bachelor's degree, preferably with a focus on fashion or linguistics.
- Fluency in Italian and English, with a third language considered an advantage.
- Strong experience in direct sales to clients, preferably in a luxury goods boutique, with international experience a plus.
- Proficient in Excel and IT tools, with excellent leadership attitude and ability to lead and motivate a team.
- Professionalism, enthusiasm, dynamism, ease of integration, and teamwork are essential for this role.
About Hermès:
Hermès is a people-centric retail project that values human values, passion, and a strong aesthetic sense. We are looking for individuals who share our commitment to excellence and are passionate about delivering exceptional customer experiences.
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