Service Readiness Specialist
2 settimane fa
Job Title: Service Readiness Specialist
Job Description:
As a Service Readiness Specialist at Philips, you will represent the WW service team as a global point of contact within the Enterprise Informatics group. Your role will involve executing service expert testing & validation plans required to support commercialization programs, coordinating and verifying WW service plans and activities with the global service community, and working closely with the Service Readiness Lead to review new programs & software versions to assess service delivery requirements, resources, and training needs.
Your Key Responsibilities:
• Execute service expert testing & validation plans to support commercialization programs
• Coordinate and verify WW service plans and activities with the global service community
• Work closely with the Service Readiness Lead to review new programs & software versions to assess service delivery requirements, resources, and training needs
• Update and support the Customer Support Product Plan (CSPP)
• Define service training requirements for assigned products or programs
• Gather and improve product serviceability as input for upcoming program requirements
• Create and review commercialization deliverables including service documentation, customer documentation, and training packages
• Perform validation of software releases by FCO (Field Change Order) process
• Manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders
• Implement improvement opportunities based on service feedback associated with customer experience, product, and operations
• Assume a SME role (with related certification) for third-party software and solutions
• Responsible for service readiness of new platform service deliverables
You're the Right Fit If:
• You have a University Degree/Master Degree or equivalent in IT, technical field or a related field
• You have 1-3 years experience in Service/Technical engineering, preferably related to radiology informatics
• You have strong ability to collaborate with internal and external stakeholders
• You have strong team player attitude
• You have good flexibility and positive attitude towards changes
• You have English language skills in addition to Italian as local language
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn More:
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
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