SCADA System Field Support Specialist

Job Title: SCADA System Field Support Specialist

Job Summary:

We are seeking a highly skilled Field Support Specialist to join our South Europe Service Project team. As a key member of our team, you will be responsible for providing technical assistance and support to our customers in Europe.

Key Responsibilities:

• Provide technical assistance and support to customers in Europe
• Lead and enhance the performance of a technical team in BioProcess equipment services
• Ensure successful delivery and maintenance of equipment
• Act as a key source for pro-active improvement suggestions for the technical and field service aspects of the position
• Support Field Service Technicians with in-depth technical knowledge
• Perform service activities within guidelines and in compliance with internal & customer procedures and regulations

Requirements:

• Windows environment (ideally knowledge of the basics of domain control)
• Protocols for remote connections: RDP, VNC, etc.
• Virtualisation technology
• Communications standards: OPC, TCP/IP, Serie
• SQL databases
• Technical knowledge: Network, Automation, SCADA system, PLC (ideally S7 and/or TIA portal)
• Professional and personal skills: Troubleshooting, analytical skills, Fluent in English and other languages such as italian, french or spanish will be a plus, Reporting, Support and mentoring skills, Priority management, Good internal (Sartorius) and external (Customer) communication skills, Autonomy