Technical Product Support Specialist
2 mesi fa
**Job Summary**
We are seeking a highly skilled Technical Product Support Specialist to join our team at De'Longhi Appliances S.R.L. In this role, you will be the technical reference for our subsidiaries, customers, and service centers, providing expert support on De'Longhi products and other brands within our Group.
Main Responsibilities:
- Provide technical support to customers, distributors, subsidiaries, and service centers.
- Prepare technical documentation for our website, training, and after-sales activities.
- Support Area Managers in their discussions with local Customer Care Managers, including onsite visits and conference calls.
- Collect and analyze market feedback, discussing it with Quality and RD to find solutions and product improvements.
- Support the spare parts supply chain to identify compatibility and correct assemblies.
- Participate in product development, conducting serviceability analysis, comparing with similar products, and reviewing post-launched performance.
Requirements:
- Technical Secondary School Diploma (electric/electronic preferred).
- Good written and spoken English and Italian.
- Proficiency with standard software tools.
- Customer Service mindset, strong communication skills, and ability to learn.
- Strong team-building attitude and problem-solving approach.
Benefits:
- Wellbeing initiatives (engagement survey, welfare program, company restaurant, health insurance).
- Work-life balance (flexible work hours, remote work options).
- Learning Development opportunities (hard and soft skills training, performance appraisal, internal job posting, international career paths).
- Partnerships and shopping programs (special price for company products, external partnerships discounts, smart lockers).
We are an Equal Opportunity Employer, committed to diversity and inclusion, and reject any form of discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions, and religious beliefs.
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