Customer Experience Specialist
4 settimane fa
About Us
Ermenegildo Zegna is a leading global luxury menswear brand, recognized for its rich heritage and commitment to excellence. As a Customer Advisor, you will play a key role in delivering exceptional customer experiences and driving sales growth.
Your Opportunity
As a Customer Advisor, you will be responsible for transforming customer store visits into memorable luxury experiences. You will engage customers in the discovery of our heritage, build relationships, and provide the highest level of service.
Key Responsibilities
Provide personalized customer service and support
Develop and maintain relationships with customers
Maximize sales through retail operational excellence
Support store visual and image
Utilize company-provided technology to offer a complete and integrated luxury experience
Leverage Zegna Stories to support and enhance the selling ceremony
Collaborate with the store team to ensure customer and business needs are met
Requirements
Passionate and open-minded individual
Ability to self-learn and self-develop
Proficient with digital technology
Excellent written and verbal communication skills
Familiarity with Apple products is a plus
Total Compensation
The role includes a base rate plus commissions, with total potential earnings ranging from $45,000 to $110,000 annually.
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