SaaS Customer Success

3 settimane fa


Milano, Lombardia, Italia Trustfull A tempo pieno

We are seeking a highly motivated SaaS Customer Success professional to drive the adoption, retention, and expansion of our SaaS platform.

The ideal candidate has a strong background in customer success management within the SaaS industry, with a deep understanding of software-as-a-service and cloud-based solutions.

Key Responsibilities:

  • Proactively engage with customers to drive adoption, retention, and expansion of our SaaS platform
  • Build and maintain strong customer relationships, becoming a trusted advisor and advocate for their business
  • Work closely with the sales team to ensure a seamless handoff from the sales process to onboarding and ongoing customer success
  • Onboard new customers, providing training and guidance on how to best utilize our SaaS platform to achieve their desired outcomes
  • Monitor and analyze customer usage data to identify opportunities for increased adoption and engagement
  • Identify and address customer concerns or roadblocks, working cross-functionally with internal teams to resolve issues and ensure customer satisfaction

Requirements:

  • Proven experience in customer success management in the SaaS industry
  • Excellent communication and interpersonal skills, with the ability to build strong customer relationships
  • Strong technical aptitude, with the ability to understand and effectively communicate technical concepts to non-technical stakeholders
  • Ability to thrive in a fast-paced, dynamic environment with changing priorities
  • Strong problem-solving and decision-making skills, with the ability to think strategically and proactively
  • Experience with customer onboarding and training
  • Knowledge of software-as-a-service and cloud-based solutions

At Trustfull, we are a SaaS company offering a suite of APIs for digital footprints analytics. Our vision is to help companies know their customers with the power of digital footprints. We are a company of exceptional individuals who aren't afraid to create the change we want to see, whether that's in engineering, marketing or finance. If you want to know more about us, please visit our website.



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