Senior Contract Specialist
6 giorni fa
Cepheid is seeking a highly skilled Senior Contract Specialist to join our Customer Service Team. As a key member of our team, you will be responsible for managing all sales operations activities, including tender and contract management, new account activations, and supporting sales quoting and ad hoc project support as needed.
Key Responsibilities- Prepare and submit tender/contract responses, including all related documents and sub-processes, in line with the commercial strategy.
- Process all contract requests per policy guidelines, obtaining approvals as necessary.
- Responsible for creation and follow-up of Service and Rental contracts.
- Responsible for customer pricing – ensuring prices are created in ERP, and dealing with annual renewals.
- Work with Sales Team when contracts are due for renewal or expired.
- Demonstrate high commitment in resolving customers' issues and responding to enquiries, ensuring a high level of customer satisfaction.
- High school degree (or equivalent experience) with 5+ years of related work experience.
- Relevant experience in customer service focused on Order and Tender Management.
- Deep knowledge of electronic platforms (MEPA, Sintel, etc.).
- Experience with SAP and a CRM system such as SFDC.
- Good command of MS Office package, especially Excel.
- Italian mother tongue and very good English.
- Previous experience in the Healthcare or Diagnostics industry.
Cepheid is a Danaher operating company that offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
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