Field Service Engineer

**About the Role**

Experis is seeking a highly skilled Field Service Engineer to join our team. As a key member of our IT support team, you will be responsible for providing second-level support for end-user desktop and IT site support issues.

**Key Responsibilities**

• Support the Corporate IT Business community with technical expertise and troubleshooting skills.
• Assist management team with day-to-day operations of the group.
• Receive, assess, troubleshoot, and escalate support incidents and requests.
• Identify incorrect process flows within the tracking system and influence change as needed.
• Serve as a front-line interface to users, providing technical guidance and support.
• Diagnose problems and fully support (install, troubleshoot, configure, and repair) a variety of internal and third-party applications for client workstations.
• Communicate highly technical information to both technical and non-technical employees.
• Provide outstanding customer service and world-class support in a large, fast-paced, high-pressure, corporate environment.
• May be asked to conduct training to other technicians or non-technical employees.
• Assist in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base.
• Assist in coordinating with vendors for resolution of user's issues.

**Requirements**

• Skilled in hardware, software, and/or operating systems environment.
• Strong mentoring/coaching skills.
• Knowledge of appropriate networks, products, and protocols.
• Troubleshooting skills.
• Customer Service skill.
• MAC & Linux OS knowledge recommended but not mandatory.

**What We Offer**

• A dynamic and challenging work environment.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.
• Access to soft skills and technical training courses.
• Ticket restaurant and welfare agreements.

**Location**

Belluno