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Customer Support Engineer

2 mesi fa

Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

Company Overview:

Camlin is a leading global technology firm dedicated to delivering innovative solutions across various sectors, including power and rail, while also engaging in diverse R&D initiatives in multiple scientific fields.

At Camlin, we prioritize exceptional engineering and design, enabling us to create industry-leading products and services. Our mission is to generate value for our clients by addressing complex challenges. Currently, Camlin operates in over 20 countries worldwide.



Role Overview: Technical Support Engineer
Location: Lisburn
Daily Responsibilities:
As a Technical Support Engineer, you will be instrumental in delivering technical insights and assistance to our clients, ensuring optimal performance of their equipment. Your key duties will encompass troubleshooting, configuration, and effective communication to resolve client concerns and enhance our product offerings.Key Responsibilities:
  • Conduct thorough technical analysis of reported client issues, generating findings, conclusions, and actionable solutions.
  • Assist clients in configuring and integrating our equipment within their operational frameworks.
  • Troubleshoot fundamental mechanical and electrical connections in client environments.
  • Collaborate with other departments to gather essential technical information for resolving intricate issues.
  • Maintain regular communication with clients via phone and email to provide updates on support cases.
  • Offer real-time support to Field Service Engineers during installation, commissioning, and repair activities.
  • Develop work instructions and training materials to assist clients and field service engineers.
  • Keep precise records of all field installations using Salesforce (CRM).
  • Identify quality issues encountered in the field and initiate Non-Conformance Reports (NCRs).
  • Prepare dashboards and reports detailing progress, deliverables, and areas for enhancement.
Essential Qualifications:
  • Higher National Diploma (HND) or higher in an engineering discipline, or a minimum of 5 years of experience in a technical application role.
  • Prior experience in a client-facing position.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • A positive attitude with a strong desire to learn and expand industry and product knowledge.
  • Attention to detail and effective time management skills.
  • Excellent verbal and written communication abilities.
If you possess a passion for problem-solving and enjoy collaborating with clients to enhance their experience, this role as a Technical Support Engineer may be an excellent fit for you.Benefits:
  • Competitive salary
  • Company Pension and Life Assurance Schemes
  • On-site parking
  • Subsidized Gym Membership
  • Wellness programs
Equal Employment Opportunity Statement:Individuals seeking employment at Camlin are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

Our Core Values:

  • Collaboration - We understand that working together helps us achieve our shared goals more efficiently.
  • People-Centric - Our team members are central to our success, and we trust them to perform at their best.
  • Innovation - We embrace curiosity and strive for continuous improvement, challenging the status quo.
  • Active Listening - We prioritize understanding our clients and each other to foster learning and growth.
  • Integrity - We take responsibility for our actions and make decisions based on what is right for people, profit, and the planet.


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