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Customer Service Specialist

2 mesi fa

Milano, Lombardia, Italia E-work Filiale HR Executive Branch A tempo pieno

E-work Filiale HR Executive Branch sta cercando un professionista per ricoprire il ruolo di Customer Service con ottima conoscenza della lingua inglese.

La risorsa si occuperà delle seguenti attività:

  • Responsabilità:
  • Gestire l'attività di spedizione, avendo cura di predisporre la documentazione necessaria e facendo attenzione alle tempistiche ed alle richieste del cliente.
  • Coadiuva il Responsabile nel contatto con la clientela e nel processo di vendita dell'intero servizio;
  • Segnalare ai diretti responsabili impressioni di soddisfazione o insoddisfazione del cliente per dare la possibilità di gestire commercialmente la situazione;
  • Offrire assistenza ai clienti per la corretta predisposizione dei documenti necessari alla spedizione e per la prenotazione dei servizi movimentazione in fiera;
  • Gestire operativamente le spedizioni sia in import che export;
  • Predisporre tutta la documentazione collegata al trasporto ed alla logistica in fiera;
  • Procedere all'assicurazione della merce ove necessario;
  • Monitorare lo stato avanzamento servizi comunicando possibili scostamenti rispetto alla pianificazione ai clienti;
  • Emettere e trasmettere la fattura attiva;
  • Gestire a sistema la spunta delle fatture passive dei fornitori;
  • Supportare amministrazione nella gestione incassi;
  • Gestire con i clienti e fornitori eventuali pratiche di danno;
  • Gestisce i servizi logistici in fiera.

Requisiti:

  • Diploma o Laurea;
  • Gradita esperienza maturata nel ruolo verrà considerato un plus;
  • Ottima conoscenza della lingua inglese, parlata e scritta;
  • E' richiesta la disponibilità di lavorare nei giorni festivi (sabato e domenica).

Completano il profilo:

Ottime capacità relazionali e comunicative

Problem Solving

Dinamicità

Capacità di lavorare in team

Sede: Milano (Rho Fiera)

Si offre un tempo determinato iniziale con la possibilità di trasformazione a tempo indeterminato. CCNL Trasporti e logistica (14 mensilità) + Fondo FASC + buoni pasto da 8.00 + Assicurazione sanitaria con Sanilog.