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Senior Reporting Consultant

2 mesi fa

Milano, Lombardia, Italia Workday Polska sp. z o.o A tempo pieno
About the Role

We are seeking a highly skilled Reporting Expert to join our Workday Success Plans team. As a trusted advisor, you will work directly with customers to help them solve business problems using Workday solutions.

The ideal candidate will have a strong background in Workday HCM Reporting and a passion for delivering high-quality consulting services. You will have the opportunity to assist customers with how-to questions, troubleshoot and guide them through configuration, and provide feature demonstrations.

Key Responsibilities
  • Conduct research to ensure understanding of customer questions and related Workday concepts.
  • Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks.
  • Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
  • Clearly and effectively communicate responses and value to customers.
  • Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
  • Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
  • Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
  • Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
  • Keep up to date with industry practices and the ability to engage with our customers on those topics.
  • Help drive the creation of new programs to drive customer feature adoption.
Additional Responsibilities
  • Deliver other Customer Enablement services, such as:
  • Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers.
  • Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization.
  • Provide one-on-one customer configuration designs.
  • Deployments including full deployment of Workday features.
About You

We are looking for a highly skilled and experienced professional with a strong background in Workday HCM Reporting. The ideal candidate will have:

  • 5+ years of IT implementation experience.
  • 5+ years of experience with Workday HCM Reporting (composite reporting, building out reports, etc.).
  • 2+ years of software consulting experience.

Additional qualifications include:

  • Workday Certification or ability to certify in at least one of the following: Workday HCM, Workday Reporting.
  • Ability to gain a thorough understanding of Workday concepts as new features are released.
  • Ability to distill complex concepts into understandable presentations for our customers.
  • Ability to multitask and work on multiple engagements and deliverables simultaneously.
  • Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making.
  • Excellent verbal and written communication skills in English.
  • Bachelor's degree or relevant work experience required. Advanced degree preferred.