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Technical Support Engineer

2 mesi fa

Cornaredo, Lombardia, Italia Sysmex A tempo pieno

We are seeking a dedicated Field Service Engineer to join our team in the southern region of Italy, contributing to the advancement of Sysmex.

Your determination and results-driven approach will be key in this role. You are a diligent professional, eager to make a significant impact, and you persist until tasks are completed.

With a proactive mindset, you frequently devise innovative strategies to achieve your objectives. Additionally, you continuously evaluate the market to introduce fresh ideas and opportunities.

As a seasoned expert in your field, you will provide support aimed at ensuring customer satisfaction with all Sysmex products and solutions within your designated area.

Key Responsibilities:

  • Serve as a member of the regional technical service team.
  • Manage client contracts effectively.
  • Attend client appointments for corrective interventions.
  • Ensure the optimal functioning of the installed equipment in your assigned area.

In this position, you will:

  • Deliver added value through various tasks.
  • Conduct installations and guarantee services.
  • Perform corrective technical actions.
  • Execute repair and maintenance visits.
  • Report on the quality status of installations to the head office.
  • Maintain installation quality and identify errors.
  • Keep healthcare professionals informed about the operational status of laboratory facilities.
  • Provide fundamental technical training post-installation.
  • Support sales and marketing teams at events and workshops.
  • Collaborate with sales representatives to optimize net sales within your territory.
  • Complete and document installation and maintenance reports.
  • Manage packaging waste generated during fieldwork responsibly.

Job Requirements:

  • A university degree or equivalent in engineering or biosciences.
  • An advanced certificate in electronics or relevant industry experience.
  • Technical expertise in electronic equipment, preferably in IVD.
  • Proficiency in PC tools and software applications.
  • Language proficiency: fluent in Italian and English.
  • General professional experience: understanding of electronic equipment compliance with SOPs and WIs.
  • Self-motivated with the ability to perform under pressure.

Professional Experience:

  • 3-5 years of experience managing technical teams in the IVD sector, including direct customer interaction.

What We Offer:

At Sysmex, we prioritize the health and well-being of our employees. We provide:

  • Opportunities for mobile working.
  • Flexible hours and a focus on work-life balance.
  • Meal vouchers.
  • On-site cafeteria.
  • Access to a training platform for personal and professional development.