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Technical Coordinator for End-to-End Solutions
2 mesi fa
Package Overview
Benefits of Working with Serco Italy:
Competitive remuneration package. Excellent career advancement opportunities within the Space sector. Extensive benefits including life and health insurance. Assistance for EU Nationals with relocation - Details available upon request. Engaging corporate events to enhance team cohesion. Flexible hybrid work model promoting work-life balance. Opportunity to engage in a multicultural work environment.Role Summary
Serco is a prominent provider of Space Services, boasting a skilled workforce that has supported numerous space missions for various Space and Government agencies worldwide, including ESA and NASA.
Serco Italia S.p.A. ranks among the top 50 global companies in Space Manufacturing and Services, with a rich history of delivering Earth Observation operations, maintenance, and front-end services to the European Space Agency. The organization also possesses extensive expertise across a multitude of IT and space sectors, including central government, defense, aerospace, and commercial enterprises.
We are currently in search of a proficient and proactive End2End Technical Coordinator to become part of our international team. This role encompasses the comprehensive management and oversight of the Payload Data Ground Segment (PDGS) for ESA Earth Explorers missions. The position demands an in-depth understanding of the Core PDGS, serving as the primary contact for the Service Team, ESA, and external stakeholders. The E2E Technical Coordinator will play a crucial role in supervising key operations, including the evaluation of end-to-end performance and its impact on all services within the PDGS. The individual will closely collaborate with the PDGS Ground Segment Manager, taking charge of the incident management process, overseeing change management, and organizing meetings with the Service Team, ESA, and industry partners to report on PDGS status and resolve incidents and issues.
Key Responsibilities
As an End2End Technical Coordinator, your focus will be on the following tasks:
Daily oversight of the processing chain's functionality. Coordination and monitoring of PDGS incidents, issues, maintenance, and advancements. Supervision of PDGS end-to-end performance metrics. Evaluation and mitigation of potential impacts on other service functions. Management of the incident response process, ensuring timely resolution in accordance with established SLAs. Oversight of the change management process. Facilitation of regular meetings with ESA and industry representatives to report on: Challenges faced during the reporting period and lessons learned. Performance outcomes achieved and potential improvements. Scheduled changes and developments affecting PDGS components. Provision of technical support for assessing potential advancements in the Ground Segment.In terms of Service Setup:
Coordination of End-to-End PDGS processes, documentation, and tools. Validation and coordination of the Transfer to Operations. Collaboration with relevant validation services and operational teams to prepare, plan, and execute the Transfer to Operations for all PDGS elements and processor upgrades.Ideal Candidate Profile
Are you the right fit for this role? Below are the essential qualifications and experience required:
Mandatory skills and experience include:
A university degree or equivalent qualification in engineering or a related technical discipline. Proven experience in project and team management. Strong understanding of data processing chains, preferably in relation to Earth Observation Ground Segments. Ability to collaborate effectively within a team and share knowledge. A proactive approach to problem-solving. Familiarity with Earth Observation missions and their operational environments. Proficiency in English, both written and verbal. Experience in drafting and reviewing complex technical documentation. Background in documentation assessment and review.