Field Service Engineer

2 settimane fa


Avezzano, Abruzzo, Italia Asml A tempo pieno

Job Mission

The Technical Support Specialist is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer sites and for the necessary transfer of knowledge to the customer.

Key Responsibilities

  • Install equipment at customer locations, including new equipment, upgrades, and system relocations on PAS platform.
  • Evaluate and diagnose problems and make appropriate repairs.
  • Work with co-workers, customer, and technical support in isolating and solving problems.
  • Monitor, maintain, and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Advise users of appropriate actions to correct malfunctions in a timely manner.
  • Train customers in use and routine maintenance of equipment.
  • Answer customer questions and assist customers in a professional manner.
  • Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
  • Independently and accurately prepare written technical reports.
  • Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Requirements

  • Bachelor degree in a technical field, such as Mechatronics, Electronics, or equivalent job experience.
  • Decent knowledge of the English and Italian language.
  • Proven interest and/or experience with technical hands-on in a professional environment or during education.
  • Strong customer focus and commitment to Customer Satisfaction.
  • Experience working according to a strict set of procedures within the provided timelines.
  • Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.

Context of the Position

The position will be part of Business Line Mature Products department, responsible for the entire installed base of steppers and scanners.

Please note that the position requires working at the customer site and the willingness to work flexible shifts and extended hours, including weekends, as part of the 7x12 shift schedule.

A valid driver's license and passport are required.

You are expected to relocate near the ASML office in Avezzano.

In case customer demand changes, you may be requested to change the work condition as a traveling engineer, which will require 60% of time traveling across EU to conduct work at the customer.



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