Customer Quality Assurance Specialist

5 giorni fa


Bardi, Emilia-Romagna, Italia Robert Bosch A tempo pieno

**Job Summary**

We are seeking a highly skilled Customer Quality Engineer to join our team at Robert Bosch. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards are met for our customers.

**Key Responsibilities:**

  • Contact customers to discuss change management, complaints, and product/process approvals.
  • Develop and implement quality standards and quality assurance processes to meet customer requirements.
  • Collaborate with customers to develop decision templates for borderline and special cases.
  • Track and adhere to company quality objectives for customer incidents and defect costs.
  • Perform initial sampling (PPAP Automotive) and define testing scope.
  • Coordinate analysis and corrective measures for internal and external quality issues.
  • Evaluate quality-relevant data and develop concepts for quality improvement.
  • Support internal and external customer and system audits.

**Requirements:**

  • Bachelor's or Master's degree in manufacturing or production technology.
  • Strong knowledge of written and spoken English for international customer communication.
  • At least 2 years of experience in quality management in a production company and customer care.
  • Experience in handling production parts approval process (PPAP) and guiding problem-solving teams.
  • Knowledge of statistical evaluation, standard problem-solving tools, and process FMEA.
  • Ability to read and understand technical drawings for products.

**What We Offer:**

Bosch is an equal opportunity employer and offers a dynamic work environment with opportunities for growth and development.



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