Customer Quality Assurance Specialist
5 giorni fa
**Job Summary**
We are seeking a highly skilled Customer Quality Engineer to join our team at Robert Bosch. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards are met for our customers.
**Key Responsibilities:**
- Contact customers to discuss change management, complaints, and product/process approvals.
- Develop and implement quality standards and quality assurance processes to meet customer requirements.
- Collaborate with customers to develop decision templates for borderline and special cases.
- Track and adhere to company quality objectives for customer incidents and defect costs.
- Perform initial sampling (PPAP Automotive) and define testing scope.
- Coordinate analysis and corrective measures for internal and external quality issues.
- Evaluate quality-relevant data and develop concepts for quality improvement.
- Support internal and external customer and system audits.
**Requirements:**
- Bachelor's or Master's degree in manufacturing or production technology.
- Strong knowledge of written and spoken English for international customer communication.
- At least 2 years of experience in quality management in a production company and customer care.
- Experience in handling production parts approval process (PPAP) and guiding problem-solving teams.
- Knowledge of statistical evaluation, standard problem-solving tools, and process FMEA.
- Ability to read and understand technical drawings for products.
**What We Offer:**
Bosch is an equal opportunity employer and offers a dynamic work environment with opportunities for growth and development.
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