Customer Quality Assurance Specialist

7 giorni fa


Monza, Lombardia, Italia Poltrona Frau A tempo pieno
Responsibilities
The Customer Quality Assurance Specialist will be part of the Poltrona Frau Quality team and will report directly to the Quality Manager. This role is focused on all Customer-related initiatives within the team, aiming to enhance Customer satisfaction.

Main Activities
The individual in this position will engage in the following key activities: Assist the Customer Service team in addressing Customer complaints, collaborating with other Departments for effective resolutions; Analyze Customer-related data and generate statistical reports; Collaborate closely with Planning and Production teams to establish corrective measures for Customer issues; Work with Supplier Quality to manage Customer claims arising from external suppliers; Visit showrooms to gather Voice of Customer feedback; Comprehend Customer expectations and needs to promote a Customer-centric culture within the organization; Develop and analyze Customer Satisfaction Surveys; Support the development and monitoring of Field Test activities. Experience and Education A degree in Engineering or a related field is required; A minimum of 2 years of experience in Quality or Customer-focused roles; prior experience in positions with direct Customer interaction is advantageous; Experience in international environments within the Design or Luxury sector is preferred. Technical and Soft Skills A strong curiosity to understand Customer needs and expectations (at a Luxury market level); Proficiency in data analysis and statistical methods; Familiarity with fundamental quality tools and principles; A mindset geared towards continuous improvement; Exceptional verbal and written communication skills; A proactive approach to problem-solving; Strong interpersonal abilities; Proficient in English (knowledge of an additional language is a plus); An interest in Design; Willingness to travel for business purposes is essential.

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