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Infrastructure Program Coordinator

2 mesi fa

Milano, Lombardia, Italia Microsoft A tempo pieno

Overview

In line with our Microsoft values, we are dedicated to fostering an inclusive workplace for all team members to positively influence our culture daily. We invite you to consider the role of CO+I Critical Environment Program Manager (CEPM).

Microsoft's Cloud Operations & Innovation (CO+I) serves as the backbone of our cloud services. As a CO+I FSE, you will play a vital role in delivering the essential infrastructure and foundational technologies for Microsoft's online offerings, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our team is committed to the personal and professional growth of all employees, providing training and development opportunities such as Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

Our infrastructure consists of a vast global network of over 100 data centers and 1 million servers. This foundation is supported by a team of experts dedicated to providing services for more than 1 billion customers and 20 million businesses across 90 countries worldwide.

With a focus on environmental sustainability and optimization, we continually adapt our data center design and operations to meet the evolving business demands that establish Microsoft as a premier cloud provider.

Are you ready to empower billions around the globe? Join us in CO+I and be at the forefront of innovation.

Qualifications

Required Qualifications

  • High School Diploma or equivalent AND proven industry experience in a data center or other critical environment facility.

Background Check Requirements:

Candidates must meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings:

  • Microsoft Cloud Background Check: This position requires passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not mandatory, we also value the following Preferred Qualifications:

  • Demonstrated experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services.
  • Experience managing large-scale CE projects.
  • Familiarity with the operation of IT infrastructure (Servers, SANs, Networking, etc.).

Responsibilities

As a successful CO+I Critical Environment Program Manager, your performance will be evaluated based on:

Data Center Operations

  • Ensuring compliance with data center business units and service-level policies.
  • Collaborating with relevant teams and resources to execute tasks or projects.
  • Managing programs related to your area of responsibility.
  • Demonstrating conscientiousness regarding costs, adhering to budget requirements, and contributing to maintaining budgetary limits.
  • Following and adhering to safety and security policies and procedures, promptly reporting any safety or security issues or concerns.
  • Participating in the Root Cause Analysis (RCA) process as appropriate.

Service Delivery

  • Maximizing Critical Environment (CE) availability in collaboration with our landlord partners at our leased data centers to ensure optimal operational efficiency.
  • Overseeing the daily operations and maintenance of mechanical and electrical equipment in our leased data centers (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
  • Reducing high-impact and human-error Critical Environment (CE) incidents year over year.
  • Delivering on cost/energy efficiency initiatives.
  • Supporting the implementation of the data center's Emergency Preparedness and Response plans and acting as an escalation point for all facilities-related issues within our leased data centers.
  • Coordinating, planning, scheduling, and supervising CE audits and compliance verification as needed.
  • Ensuring routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
  • Establishing and enhancing strong working relationships and engagement with our Engineering Groups (EGs) and Landlord partners (including contributing to MBRs, QBRs).
  • Collaborating with regional and global peers to share and develop best practices across the entire data center portfolio.

Data Center Work Environment

  • Sharing best practices and assisting others in learning roles, processes, and procedures.
  • Providing mentorship across data centers for specific expertise.
  • Seeking training opportunities that align with business interests as well as personal career goals and objectives.
  • Suggesting methods for reducing risks associated with maintenance; collaborating with others to accommodate scheduling needs.
  • Proposing improvements in implementation based on a comprehensive understanding.
  • Contributing to a positive team environment by learning and adopting best practices.
  • Actively participating in team meetings and cross-disciplinary collaborations within the service team.

Ownership

  • In alignment with management priorities, holding oneself accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, and customer service).
  • Supporting the escalation of issues to the appropriate owner.

Benefits and perks may vary depending on the nature of your employment with Microsoft and the country where you work, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.