CRM Salesforce Specialist

OverviewThe CRM Salesforce Specialist handles daily operations and contributes to new initiatives on GEB’s Salesforce platform. The incumbent works with and reports to the CRM Salesforce Manager and cooperates with other colleagues in the Operations area, such as Business Analysts and IT, as well as business departments that actively work in Salesforce - focused on Sales teams, Marketing & Distribution, and Network Management and Partnerships.ResponsibilitiesAdvanced Salesforce administrator skills, such as creating/maintaining users, fields, objects, validation rules, flows, approval processes, reports, dashboards, and security setup, including SSODemonstrate proficiency in Salesforce development, understanding and modifying existing Apex classes, Lightning components, Visual Force pages, Aura, triggers, and SOQL scriptsManage development and deployment workflows using Azure DevOps, including branch creation, code commits, pull requests (PRs), and deployment of Salesforce metadata to target environmentsCapture and translate business requests into clear specifications to aid design, coding, and testing of SalesforceDefine and optimize business processes aligned with Salesforce and integrated systems in areas such as Sales, Marketing, Distribution, Communication, Network Management, Underwriting, Client Services, Data Management, and ComplianceBusiness support (in ticketing system) and creation of documentation in dedicated tools (Jira, Confluence), including generation and updating of training and enablement content as new features/functionality are introducedEngage proactively with business owners and key departments, meeting with them if required, and hosting or supporting plenary (training) sessionsProactively identify system and process improvements, make actionable recommendations, and drive implementationSupport all Salesforce integrations, tools, and third-party applicationsReduce Technical Debts and ensure up-to-date organization security and configurations by monitoring Release Updates, Health Check, Portal Health Check, Feature Retirement Digest, license usage, user audit activities, API usage, and storage usageImprove standardization and adoption of common practices, new tools, and integrations. Introduce new Salesforce features/functionality and provide recommendations for improvements. Build standard reports and dashboards in Salesforce to track, manage, and provide insights on KPIsProvide operational support and consultation on strategic projects and initiativesManage relationships and prioritize tasks with external development partners and vendors, including app/tool identification and license managementRequirementsExcellent interpersonal and communication skills to effectively collaborate and convey information. Strong customer service skills for providing end-user and business owner systems supportCapable of challenging business requirements and proposing efficient technical solutions or alternatives. Ability to understand the needs of the business and translate them into actionable plansStrong sense of commitment and responsibility in handling tasks and projects. Willingness to take ownership and deliver resultsAbility to communicate complex technical concepts to non-technical stakeholders clearly and understandablyA flexible approach to work, with a positive attitude and a collaborative nature. Valued for being supportive and enjoyable to work withOutstanding analytical, problem-solving, and organizational skills: proficient in estimating and planning client requirements, delivering high-quality outcomes within tight deadlines. Skilled in managing multiple topics while keeping stakeholders' information needs in mindAbility to lead and motivate colleagues, creating a structured and innovative work environment. Proven track record of providing guidance and support to team membersSelf-starter with a proactive attitude, keen on taking initiative, and open to learningCapable of critically evaluating information from multiple sources, reconciling conflicts, and translating high-level information into details and vice versaDemonstrated ability to meet deadlines, prioritize simultaneous requests, and manage both lateral and upward interactionsMinimum 4 years of experience in a similar role within an international environmentMaster’s degree in business, engineering, science or IT-related studiesProven experience and expert-level understanding of the Salesforce product suite, with certifications in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and PardotAbility to work in a multi-cultural environment and effectively communicate with remote locationsFamiliarity with Agile development processesProven record of accomplishment as a Salesforce consultant and/or developer, along with experience in a B2B environment, is considered an asset.Willingness to travel occasionally as required by business needsFluent in English, any other language would be considered an assetThis is a permanent and full-time position, based in Assago (close to Milan, Italy).Company ProfileGEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).The GEB Business Service Centre (BSC) in Assago, Italy, is a service company that will be primarily focusing on providing services to our clients and network partners and support the overall division activity.CRMIt & TransformationTagIT & SecurityFRANCE & GLOBAL BUSINESS ACTIVITIES - GENERALI CARE HUB - GENERALI EMPLOYEE BENEFITSGenerali Operations Service Platform S.r.lGenerali Operations Service Platform S.r.l#J-18808-Ljbffr