Customer Experience Training Professional

Customer Experience Training Professional (SEC) M/F/D Join to apply for theCustomer Experience Training Professional (SEC) M/F/Drole atHoneywell .Job Description As a Customer Experience Training Professional at Honeywell, you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences, aligning with strategic goals. You will report directly to our CX Training Supervisor / Manager and work out of our Milan location on a hybrid work schedule.Purpose of the Job Provide technical training to end users, customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.ResponsibilitiesSet up structured training schedules on a quarterly cycle, to be carried out within the region.Attend relevant train-the-trainer programmes with the associated resources.Set up training programs for indirect customers such as consultants, specifiers, end users and the local authorities so they can learn about Honeywell’s latest technologies, regulatory updates and best practices.Keep records of all trained participants with up-to-date contact details for tech calls and bulletins.Ensure that regular training updates are carried out as technology changes.Liaise with other departments to address training demands promptly and pass up-to-date information to attendees.Be proficient in all aspects of the products sold by the company and ensure support materials, demonstrations, and test equipment are maintained.Verify and test new products/software releases prior to release and ensure all training programs are updated to reflect the latest product lines (aligned to Entry into Service GDM).Administration support of the Virtual Learning Centre (VLC).Ensure VLC provides appropriate learning environment for all trainees; maintain equipment and implement product updates.Keep in contact with key customers regularly to ascertain training needs, review requirements and ensure full understanding of latest products.Principal Networks & Contact Links InternalTechnical SupportTraining DevelopmentEngineeringApprenticesSalesMarketing & Offering TeamsExternalEnd UsersConsultantsSpecifiersSystem IntegratorsKey Performance MeasuresFull year-round training schedule.95% Instructor Satisfaction (ISAT).95% Course Satisfaction (CSAT).Achievement of department’s annual G&O’s.Qualifications Education RequiredTechnical Degree in electrical/electronic engineering or similar discipline.Software/PC programming experience desirable.Work Experience RequiredMinimum 5 years’ experience as a technical trainer, technical support engineer or technician for Security, FIRE or BMS.Minimum 3 years experience in installation/configuration/programming of Security, FIRE or Building Management systems.Experience on any Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) considered a strong plus.Technical SkillsVideoAccess ControlIntrusionIntegrationNetworking (LAN/WAN)Behavioural CompetenciesHighly organised and structured approach; skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro‑active team player focusing on quality and a right-first-time approach.Language RequirementsEnglish and Italian. Any additional European language is a high plus.About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.Referrals increase your chances of interviewing at Honeywell by 2x.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionOtherIndustriesAppliances, Electrical, and Electronics Manufacturing#J-18808-Ljbffr