Department Manager

Department Manager - Armani Exchange A|X MilanoJoin to apply for the Department Manager - Armani Exchange A|X Milano role at Giorgio ArmaniThe Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.Context and purpose of the job:Within the Armani Exchange A|X Store in Milan, you will join the team as Department Manager. You will work with the Store Manager in managing the assigned department and the team, taking care of operations and performance maximization (sales volume, profitability, customer portfolio, etc.). You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. You will oversee the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.Responsibilities:Drive sales by analysing performance data and implementing improvement strategies for your Department and for the whole storeAnalyse objectives provided by the Store Manager to the Client Advisors and drive their achievementFoster client‑centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and salesOrganise and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagementIdentify and develop talents within your team to propose for internal development opportunities in agreement with the Store Manager and the HR TeamSupport the Store Manager on staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operationsEnsure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelinesObserve and apply Company policies and procedures, ensuring that all directives are observed in the storeOversee management of warehouse space and ensure availability of the full range of items in the collection. Monitor warehouse spaces dedicated for example to repairs, packaging, VM toolsSupervise goods receiving and stock management are always efficient and timelyHelp the Store Manager maintaining organisation of administrative responsibilities and supervise cash procedures and regulationsTake an active role in inventoryRequirementsMust have skills:3+ years of experience in the same role, possibly within the Fashion & Luxury industryAnalytical skills and KPI knowledgeHigher education diploma and/or degreeFluent knowledge of English and ItalianManagerial skills and customer service skillsOutstanding communication and interpersonal skillsExcellent team leadership skillsResponsibility and reliabilityWe promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Business Development, Customer Service, and SalesIndustries: Retail Apparel and Fashion#J-18808-Ljbffr