Service Delivery Manager
24 ore fa
Service Delivery Manager page is loaded## Service Delivery Managerremote type: Hybridlocations: Romatime type: Full timeposted on: Posted Todayjob requisition id: R Location: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Roma hosts the commercial offices to be close to Costumer and Public Administration.Thales CDI provides Customers with technology to assist them in Identity and Biometric Solutions. Service Delivery Manager (SDM) shall manage the support and maintenance contracts related to Government Solutions (including Software and equipment supplied by Thales as well as third parties).SDM will ensure customer satisfaction in respect of contractual commitments, and the fulfilment of Service level agreements (SLA).SDM will be mainly involved in governance of incident, problem, and change management on the complete solution with contribution to upsell and new opportunities. The installed Biometric and Public Security Solutions with associated software, hardware and peripherals are integrated with the Customers processes. SDM work with the Customer, Thales Internal and External Partner Suppliers and Thales Development/Senior Technical Teams (Level 2 and Level 3 Support) to ensure our response and restoration processes are aligned to contractual SLA and Availability and Reliability are maximised.**Primary Responsibilities** include but are not limited to the following:* Customer point of contact for Support and Maintenance (S&M) contract with the main* objective of customer satisfaction* Managing the customer
-
Service Delivery Manager
24 ore fa
Giuliano di Roma, Italia Thales A tempo pienoJoin to apply for the Service Delivery Manager role at ThalesLocation: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds,...
-
Channel Service Partner Manager
3 settimane fa
roma, Italia iMile Delivery A tempo pienoAbout iMile iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don’t just deliver parcels — we deliver trust, opportunities, and change.Born in Dubai in 2017, we’ve raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe.We planted our flag in Italy just 2 years ago, and...
-
Channel Service Partner Manager
3 settimane fa
Roma, Italia iMile Delivery A tempo pienoAbout iMile iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don't just deliver parcels — we deliver trust, opportunities, and change.Born in Dubai in 2017, we've raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe.We planted our flag in Italy just 2 years ago, and let's be...
-
Service Delivery Manager: Gov Solutions
24 ore fa
Giuliano di Roma, Italia Thales Group A tempo pienoA leading technology firm located in Rome is seeking a Service Delivery Manager to oversee the support and maintenance contracts related to Government Solutions. This role requires managing customer accounts, ensuring customer satisfaction, and controlling supplier contract obligations. The ideal candidate will have over 8 years of experience in the IT...
-
Channel Service Partner Manager
3 settimane fa
Chiusano di San Domenico (AV), Italia iMile Delivery A tempo pienoAbout iMile iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don't just deliver parcels — we deliver trust, opportunities, and change. Born in Dubai in 2017, we've raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe. We planted our flag in Italy just 2 years ago, and let's...
-
Channel Service Partner Manager
2 settimane fa
Chiusano di San Domenico (AV), Italia iMile Delivery A tempo pienoAbout iMile iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don't just deliver parcels — we deliver trust, opportunities, and change. Born in Dubai in 2017, we've raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe. We planted our flag in Italy just 2 years ago, and let's...
-
Service Delivery Manager – Government IT
24 ore fa
Giuliano di Roma, Italia Thales A tempo pienoA global technology leader in Roma seeks a Service Delivery Manager to oversee support and maintenance contracts for government solutions. The ideal candidate will ensure customer satisfaction and manage incident, problem, and change processes in line with SLAs. Candidates should have over 8 years of IT experience, excellent communication skills in English...
-
Service Delivery Manager
3 giorni fa
Roma, Italia Thales A tempo pienoJoin to apply for the Service Delivery Manager role at Thales Location: Roma, Italy Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange...
-
Service Delivery Manager
4 settimane fa
sant'ambrogio di torino, Italia DCS Group A tempo pienoChi stiamo cercandoSiamo alla ricerca di un/a Service Delivery Manager da inserire nel nostro team di Torino. Tale risorsa si occuperà di garantire che i servizi forniti dalla nostra società ai clienti rispettino gli standard di qualità, tempi e costi concordati.Mansioni e responsabilità principaliGestire la relazione con il cliente e con il/la...
-
Professional Services Delivery Manager
3 settimane fa
giuliano di roma, Italia Check Point Software A tempo pienoGet AI-powered advice on this job and more exclusive features.Why Join Us?Join Check Point Software Technologies as a Delivery Manager and be part of our global mission. As leaders in the Cyber Security industry, we tackle the most complex challenges head-on. Our diverse team of passionate individuals is dedicated to innovation and excellence. We empower our...
