IT Service Desk Technician

1 giorno fa


Stazione di LanaPostal, Italia Altro A tempo pieno

Job Description Posted Wednesday 14 January 2026 at 05:00 | Expires Monday 16 March 2026 at 03:59Dr. Schär is a global community of innovative and collaborative people, free to think outside the box and to unlock their full potential in terms of creativity, capability, and courage.As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr. Schär Group locations, helping them with their devices, accounts, and key applications.Your ResponsibilitiesProvide first-level technical support for hardware, software, and network issuesSupport IT systems in manufacturing environmentsClassify and prioritize user requests using our IT Service Management toolResolve issues directly or escalate them to specialized IT teamsConfigure, maintain, and support client devices and peripheralsSet up new workplaces, laptops, and desktopsCollaborate on IT projectsMaintain the internal IT documentation and the knowledge baseOccasionally travel to company locations as requiredGood command of English and very good proficiency in either Italian or GermanYour ProfileDegree in IT or equivalent professional experienceStrong knowledge of Microsoft Windows, Android, and iOS devicesFamiliarity with PC hardware and software architectureExperience with Active Directory and Microsoft 365 user administrationIndependent, solution-oriented approachExcellent interpersonal skills in an international environmentBenefits Global Mindset: Working in an international environmentNature meets Design: Working in the midst of greenery in a highly modern and sustainable workplacePerfect Start: An individual "Onboarding Program" and support from your buddyFood: An in-house canteen, fresh fruit and snacksChildcare: An in-house daycare center and “Dr. Schär Kids Care”Family: workplace recognized with the 'auditfamilieundberuf' certificateLong Term Wellbeing : Health and pension fund and in-house fitness programGrowth: Dr. Schär Academy with a variety of training opportunities and language programsPlaytime & Team Spirit: Calcetto, table tennis, lunch roulette in the in-house gardenMagic Moments: Company parties, events, and giftAre you ready to free the best in you?The position is open to people of all genders, in accordance with the principles of equal opportunity and inclusion.#J-18808-Ljbffr



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