HR Contact Center Associate with French and English

6 giorni fa

Milan, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pieno

HR Contact Center Associate with French and English (Remote) – 12-months (fixed-term) contract , MHLSThis role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.Join the HR Contact Center team, which supports Amazon across certain EMEA countries. The team provides a multi‑language capability to internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering employee life‑cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.ResponsibilitiesHandle and resolve HR queries in French and English by referring to documentation such as FAQs and SOPs and escalating where these cannot be resolved.Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.Identify gaps in the supporting documentation, internal processes, and areas where the level of customer service could be improved.Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns for the whole employee life‑cycle at Amazon.Actively seek employee feedback to improve levels of service.Be able to work on rotational shifts in both weekends and weekdays, including

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    Milan, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pieno

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