AfterSales Senior Manager

2 giorni fa

Pero, Italia LHH A tempo pieno

Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts, with more than 8,000 employees and a turnover exceeding 1 billion. Location: Northwest Milan (1 day of remote work per week) Indicative package: €65,000/€75,000 + MBO + company car Responsibilities MAIN ACTIVITIES AND RESPONSIBILITIES The Aftersales & Service Manager will develop & execute the Service business while being responsible for the Profit Center and all its resources. • Responsible for the Aftersales & Service activities of the company in the Italian market • Measure performance and efficiency based on KPIs • Ensure the execution of the Service activities and projects in the company • Responsible for the approval of technical suppliers • Support to branches • Monitor turnover of Service and spare part sales • Ensure a high level of customer satisfaction • Control of internal costs and warranties • Pricing of service contracts Your Profile SKILLS AND REQUIREMENTS • Minimum of 6 years of relevant professional experience in industrial sectors with a focus on the technical department • Expertise in rentals and maintenance contracts (knowledge of service costs, etc.) • Prior work experience in team management • Must have ability to train and motivate proving very good with communicational skills • Passionate and hard worker • Manage complexity and work volume, problem solver • Target and results oriented • Customer centricity • Strategic thinking and acting • Bachelor’s degree in engineering or economies • Proficient with MS Office • Knowledge of CRM system • Advanced in English oral and written «I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l’informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L’offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L’azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»

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