Guest Relations and Duty Manager
2 giorni fa
Join to apply for the Guest Relations and Duty Manager role at Hilton .A Guest Relations and Duty Manager manages the needs of VIP and long‑stay Guests and informs other team members of their requirements to ensure an exceptional Guest experience.ResponsibilitiesMeet, greet and direct Guests who enter the lobby area.Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.Serve as a point of contact for long‑stay Guests of 14 days or longer, ensuring they feel comfortable and can ask advice or information from Guest Relations.Manage, record and resolve promptly Guest or customer complaints.Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up‑selling and promoting when appropriate.Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods to enhance the overall image and warmth of this area for the Guest.Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget.Maintain good communication and work relationships in all hotel areas.Maintain staffing levels to meet business demands.Attend all Reception meetings and Executive Lounge Meetings.Comply with hotel security, fire regulations and all health and safety legislation.Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.Assist with other departments, as necessary.QualificationsPrevious managerial experience in a customer‑service function.Ability to listen and respond to demanding Guest needs.Excellent leadership, interpersonal and communication skills.Accountable and resilient.Commitment to delivering a high level of customer service.Ability to work under pressure.Flexibility to respond to a variety of different work situations.Additional CapabilitiesPrevious experience in a customer‑service function or a similar role.Passion for delivering an exceptional level of Guest service.High level of IT proficiency.Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it allWork LocationsHilton Rome Eur La LamaScheduleFull‑timeBrandHilton Hotels & ResortsJobGuest Services, Operations, and Front OfficeSeniority levelEntry levelEmployment typeFull‑timeJob functionManagement and ManufacturingIndustriesHospitality#J-18808-Ljbffr
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Guest Relations and Duty Manager
2 giorni fa
Rome, Italia Attività alberghiera A tempo pienoGuest Relations and Duty Manager(Job Number: HOT0C6JZ) Work Locations Hilton Rome Eur La Lama Viale Europa 287 Rome 144A Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing? As Guest Relations and Duty...
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Guest Relations and Duty Manager
2 giorni fa
Rome, Italia Attività alberghiera A tempo pienoGuest Relations and Duty Manager (Job Number: HOT0C6JZ)Work LocationsHilton Rome Eur La Lama Viale Europa 287 Rome 144A Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations and Duty...
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VIP Guest Relations
2 giorni fa
Rome, Italia Attività alberghiera A tempo pienoA leading hospitality company in Italy is seeking a Guest Relations and Duty Manager to oversee the needs of VIP and long-stay Guests. This role requires managing first impressions and delivering exceptional Guest experiences through effective communication and customer service. The ideal candidate will have previous managerial experience and excellent...
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Guest Relations and Duty Manager
2 giorni fa
Rome, Italia Altro A tempo pienoJoin to apply for theGuest Relations and Duty Managerrole atHilton .A Guest Relations and Duty Manager manages the needs of VIP and long‑stay Guests and informs other team members of their requirements to ensure an exceptional Guest experience.ResponsibilitiesMeet, greet and direct Guests who enter the lobby area.Serve as the main point of contact for VIP...
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VIP Guest Relations
2 giorni fa
Rome, Italia Altro A tempo pienoA leading hotel chain is seeking a Guest Relations and Duty Manager in Rome. This role involves managing the needs of VIP Guests, ensuring exceptional experiences, and resolving any complaints effectively. The ideal candidate will have previous managerial experience in customer service, strong leadership, and excellent communication skills. Full-time...
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Guest Relations Manager
5 giorni fa
Rome, Italia Marriott International A tempo pienoJOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest services,...
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Stagista Guest Experience
2 giorni fa
Rome, Italia Marriott International A tempo pienoPosition Summary According to operational needs, the selected intern will support either the Guest Experience or Guest Relations team. Under the supervision of a designated mentor and experienced staff, the intern will participate in daily activities aimed at ensuring an exceptional guest experience. This internship is designed for training and skill...
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Guest Experience Agent
1 settimana fa
Rome, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of...
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Guest Experience Agent
1 settimana fa
Rome, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...
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Guest Experience Agent
1 settimana fa
Rome, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...
