Shift Leader

About the role Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we would like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we would still love to hear from you. Click here to read more. Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track Leader at Tesco is a truly rewarding role. You will face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day. ResponsibilitiesWork in a fast‑paced retail environment, with bags of variety Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations Be there for customers, listening to them and helping to make sure they leave the store with what they came for Look for ways to improve service, including coaching your colleagues and giving feedback to the team Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store Lead from the front, and set a great example for your colleagues in everything you doPlease note that you need to 18 or over to apply for this role. You will be responsible forCoordinating the store team to deliver an easy, fuss‑free shopping experience for customers Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries Making sure the store is always clean, tidy, and well‑presented Supporting managers to coordinate seasonal, community and charity events Contributing to a great team atmosphere, that is inclusive of everyone Providing great customer service, by listening to our customers and putting them first in everything you do Keeping the team well‑informed and up to speed on any communications, changes, or updates Staying knowledgeable about store performance, and looking for ways to improve and simplify operations Coordinating store improvements, and removing any obstacles that might be getting in the way of great service Following health and safety routines and procedures, and ensuring colleagues do the same Recognising and celebrating colleagues within the team who are providing great serviceYou will needTo be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date To be comfortable taking the lead, and overseeing the store in the absence of your Manager To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues To be motivating, so you can inspire your team to deliver beyond expectations To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every dayWhat’s in it for you There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle We take your development seriously, so this is a great place to get on in your career. You will have ongoing learning opportunities, and access to award‑winning training, so you can achieve the career you want It is an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues – because they are what makes Tesco, Tesco Your voice matters, and we will always welcome and listen to your ideas and opinions We put your wellbeing first, and support is always available if you need it Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you will be in good companyBenefitsHoliday starting at 20 days plus a personal day rising to 22 days after 12 months (plus