Customer Service Specialist

6 giorni fa


Pisa, Italia Amazon A tempo pieno

Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle Job ID: | Amazon.com Services LLC - A57 Application deadline: Jan 22, 2026 As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using the CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care. You are a strong and innovative problem‑solver, driven to help people. You have mastered the art of customer‑service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare; we would love to connect. Key Job ResponsibilitiesHandle patient phone calls and message inquiries, de‑escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C‑I‑CARE in all interactions to ensure a positive experience. Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. Proactively reach out to patients with open balances to assist with



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